Tech Support
How to's and common solutions for technical issues with your device or appointment.
1. How do I get in touch with Support?
Reach out to our customer support for any general issues. However, we separately help and support vets by chatting or emailing us to solve any issue.
2. I've forgotten my password. How can I reset it?
If you suspect any security compromise or breach, you can always change your password in your account settings.
3. What steps do I take to update my email address?
Update your email address by finding the option in your profile setting.
4. How do I go about changing my phone number?
If you’ve changed your phone number, you can change it in your SAV account as well by browsing through the profile settings.
5. I'm having trouble with my camera.
Check the settings and permission for instant troubleshooting.
6. How can I enhance the sound quality of my device?
Adjust your device setting or use external equipment to improve your sound quality.
7. What steps can I take to improve the overall quality of my video calls?
Better camera settings and a strong internet connection are the only secrets to improving video quality in the calls.
8. How do I grant permission for camera/microphone access?
It’s up there in the device setting. You often get a notification to grant permission for a camera and microphone while joining the call.
9. I'm facing audio/video difficulties during my Mobile App appointment.
Report any technical issues for instant troubleshooting by contacting us.
Hear The Tail-Tales
From Our Happy Clients
We ensure a 100% Satisfactory experience at Search A Vet.
John Bulger
Geisinger Health Plan
Working with Teladoc Health helps us to educate our providers and our nurses in understanding cues to identify patients and helps us run algorithms
Jemisn Hulux
Health New England
Making quality healthcare available to all of our community members without interruption is our #1 priority, and virtual care continues to make this possible.
Wax Polin
American Heart Association
People have become dependent on this virtual benefit. We have had so much positive feedback that we know we will always have this option available.
